|
Question |
Will you place ads on my
site? |
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Answer |
We will NOT place ads on
your site. |
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Question |
Do you allow sites to
advertise for money, on their web site? |
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Answer |
Yes, we allow sites to have
commercial advertisements. |
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Question |
What forms of payment do
you accept? |
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Answer |
We accept online payments
through PayPal, Western Union Money Transfer and Cash.
For any more information with regards to payments using
a different medium please contact our support staff
using our contact page. |
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|
Question |
Are your
server's Unix, or NT? |
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Answer |
Our servers are
Linux Red Hat 7.3. and Red Hat 9.0 |
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Question |
Do you allow
adult sites? |
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Answer |
No, we strictly
do not allow adult sites. |
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Question |
What control
panel do you use and do you have a demo? |
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Answer |
The control
panel we use is called cPanel (v10). A demo
of cPanel can be found
here
Login with the username demo, and the
password demo. Please note that the cPanel
demo is hosted outside our servers for
security reasons and hence we have no
control over the speed, downtimes or
lockouts. |
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Question |
Can I pay monthly? |
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Answer |
No, we only accept annual
payments. |
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Question |
How long does it take to
setup my account? |
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Answer |
Your account will be setup
automatically within 15 minutes of order confirmation. |
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Question |
Are there any hidden costs,
or setup fees? |
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Answer |
No |
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Question |
Do you offer telnet or
shell access? |
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Answer |
No due to security reason's
we do not offer telnet or shell access. You are still
able to unzip files on the server using our file manager
as well as the ability to setup cron jobs. |
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Question |
Can I password protect
directories? |
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Answer |
Yes you can password
protect directory's within cPanel. |
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Question |
How long does it take to
get my domain working? |
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Answer |
It usually takes 12-24
hours for a domain to fully propagate. |
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|
Question |
What do I set my domains
name server's to? |
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Answer |
Please read your welcome
e-mail if you have lost your welcome email you can email
us requesting your dns. |
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Question |
Do you have a manual for
our control panel? |
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Answer |
Go to
http://www.simbahost.co.tz/support/cpanel.pdf |
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Question |
Where do I go to login to
my control panel? |
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Answer |
You go to
http://www.yourdomain.com/cpanel |
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Question |
How do I make sub-domains? |
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Answer |
To make a sub-domain login
to your control panel and click "domain management"
inside of domain management you will see a place to
manage and add sub-domains. |
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|
Question |
Where can I download a free
FTP? |
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Answer |
We recommend downloading a
free FTP Utility from
www.download.com |
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Question |
It's not letting me upload
my files what's wrong? |
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Answer |
Make sure you are uploading
to the right web directory which is the public_html
folder. |
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Question |
Why doesn't my ftp password
change when I change my cPanel password? |
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Answer |
Please allow 24 hours for
your FTP password to sync with your cPanel password. |
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Question |
What is the path to my
users files? |
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Answer |
The path is /home/username/public_html |
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|
Question |
What is the local path to
perl? |
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Answer |
The path to perl is /usr/bin/perl |
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Question |
What is the path to curl? |
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Answer |
The path to curl is /usr/bin/curl |
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Question |
What is the path to
ImageMagick? |
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Answer |
The path to ImageMagick is
/usr/bin/ |
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Question |
What is the path to convert
for ImageMagick? |
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Answer |
The path to convert is /usr/bin/ |
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|
Question |
What is the path to
sendmail? |
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Answer |
The path to sendmail is /usr/sbin/sendmail |
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|
Question |
How do I create email
accounts? |
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Answer |
To create an email account
login to your control panel and click add/remove email
account's. |
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Question |
What do I put for both
incoming and outgoing mail server? |
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Answer |
For both incoming and
outgoing mail server put mail.yourdomain.com |
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Question |
Where do I go to check my
emails using my browser? |
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Answer |
http://www.yourdomain.com/webmail/ |
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Question |
How can I setup webmail to
go directly to horde, neomail or squirrel mail? |
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Answer |
Login to the one you prefer
to use after doing so copy the entire url from your
address bar. You will not login to your cpanel and
create a subdomain to go to the address you just copied. |
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Question |
None of my cgi scripts are
working on the server. How do I get them to work? |
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Answer |
Make sure that they are
chmoded to 755 |
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Question |
How do I create databases
and manage them? |
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Answer |
Login to your cpanel and
click MySQL Databases. After your database is created
you can manage it from phpmyadmin. This can be found at
the very bottom of the MySQL page. |
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Question |
What version of php are you
using? |
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Answer |
We are using version 4.3.3
and 4.3.4 |
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Question |
What version of perl are
you using? |
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Answer |
We are using version 5.6.1. |
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Question |
What version of MySQL are
you using? |
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Answer |
We are using version 4.0.15 |
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Question |
What version of cpanel are
you using? |
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Answer |
Our servers automatically
stay up to date with the most recent stable Cpanel
version. |
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|
Question |
How do I make a payment? |
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Answer |
Please refer to our How to
pay section. |
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Question |
How do I stop my billing? |
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Answer |
If you wish to close your
account simply email us your username, password, and why
you wish to cancel. You must also include "I give you
permission to delete my website and all of it's
content." |
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Question |
What is the difference
between shared ssl and private ssl? |
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Answer |
A shared ssl displays as
https//ip/~yourusername/ A private ssl would display as
https://www.yourdomain.com in the address bar. |
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Question |
How do I purchase a private
ssl from you and what type is it? |
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Answer |
Please email to do so. |
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Question |
Whats the path to the free
shared ssl? |
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Answer |
We need to activate the
shared ssl on each site manually that will require it. |
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Question |
I'm going to purchase my
own ssl what do I need to know? |
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Answer |
Our servers are Apache +
Mod SSL If you require assistance from us to install it
there will be a $100.00 installation fee. |
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|
Question |
How do I transfer a ssl? |
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Answer |
Every place that sells
ssl's has a different transfer procedure. You will need
to ask the supplier you purchased it from. READ THIS
BEFORE SETTING UP A SUBDOMAIN!
To create a sub domain cpanel asks for the name you wish
to use. MAKE SURE the subdomain name you give it doesn't
have a folder already named that name. If it does the
sub will not work. Example... I want to create the
subdomain test.simbahost.com so my sub name is going to
be test. If I already have a folder in my ftp named test
I need to delete it or rename it to something different
before I create the subdomain with the test name from
cpanel. |
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Question |
What is a subdomain? |
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Answer |
www.domain.com is a domain
name. A subdomain is anything that replaces the www in a
domain name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain. |
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|
Question |
What is an addon domain? |
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Answer |
An addon domain is a fully
functional domain that will work out of a folder in your
main sites ftp.
READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't
proprograted to the server already. So after you change
the sites dns you are trying to add you will need to
wait 24-48 hours before attempting to create your addon
domain.
There are three fields cpanel asks for when creating an
addon domain.
1. "New Domain Name:" You will put in the newdomain.com
do not put www in the name!
2. "Username/directory/subdomain Name:" This will be the
folder cpanel creates in your
main accounts ftp. MAKE SURE that the name you give it
doesn't already have a folder.
Example... If you want to give it the username chris.
You cannot have a folder in your
account named chris already. If you do and still try
creating the username for the addon
domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here. |
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|
Question |
Help, I added an addon
domain why did it say subdomain added?!!? |
|
Answer |
It creates it as a
subdomain by creating the folder within your main sites
ftp. Please ignore this! It is a fully functional domain
name. It is only called a subdomain when in fact it is
an addon domain. |
